Richpanel
Self-service customer service CRM and AI help desk built for e-commerce brands
pricingfree tierapichecked 25 Aug 2026
What Richpanel is
Richpanel is a customer service and self-service help desk platform built specifically for e-commerce brands on Shopify, Magento, and WooCommerce. It features an AI self-service portal where shoppers can track orders, initiate returns, swap sizes, and resolve common inquiries without contacting a support agent, deflecting up to 60% of repetitive support tickets.
Pricing
| Plan | Price | Annual | What you get |
|---|---|---|---|
| Starter | $80/mo | $70/mo | Up to 500 monthly customer conversations, AI self-service portal, Shopify integration, 2 agent seats |
| Pro | $250/mo | $210/mo | Up to 2,000 monthly conversations, multi-store support, omnichannel inbox, revenue attribution |
| Enterprise | $500/mo | $420/mo | Up to 5,000 conversations, dedicated customer success manager, custom API workflows, SLA |
Annual billing provides a 15% discount across all tiers.
Free access: 14-day full feature free trial
read from the vendor pricing page · 25 Aug 2026 · how we verify
Best for
- Shopify and DTC e-commerce brands automating repetitive order tracking and return inquiries
- Customer support teams seeking self-service customer deflection to reduce support costs
Not for
- Independent game developers coding C++ graphics shaders
Integrations
Richpanel alternatives
All 3 alternatives to Richpanel, compared Get the Toolvern badge for Richpanel
Gorgias Ecommerce helpdesk with AI agent resolution 
Re:amaze Omnichannel customer support, live chat, and automated customer messaging platform 
Gladly People-centered customer service platform with lifetime conversation history across channels Head to head: Richpanel vs Gorgias Richpanel vs Re:amaze Richpanel vs Gladly
Compiled by Stepan Noianov from the vendor's own site and pricing page. Something wrong? Report an inaccuracy.