Gladly vs Richpanel: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Gladly | Richpanel |
|---|---|---|
| tier 1 | $150/mo — Per agent/mo billed annually ($150/user/mo), omnichannel timeline, voice telephony, AI routing | $80/mo — Up to 500 monthly customer conversations, AI self-service portal, Shopify integration, 2 agent seats |
| tier 2 | — | $250/mo — Up to 2,000 monthly conversations, multi-store support, omnichannel inbox, revenue attribution |
| tier 3 | — | $500/mo — Up to 5,000 conversations, dedicated customer success manager, custom API workflows, SLA |
read from both vendors' pricing pages · 25 Aug 2026 · how we verify
Choose Gladly if
- D2C luxury and lifestyle retail brands delivering high-touch, personalized customer support
- Customer service leaders eliminating fragmented ticket numbers and disjointed communication channels
Choose Richpanel if
- Shopify and DTC e-commerce brands automating repetitive order tracking and return inquiries
- Customer support teams seeking self-service customer deflection to reduce support costs
Where each one disappoints
Gladly
- Individual bloggers managing basic contact forms
Richpanel
- Independent game developers coding C++ graphics shaders
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.