Refund Policy
Last updated: 20 August 2026
Toolvern is operated by Stepan Noianov. Payments are processed by Paddle.com, our Merchant of Record, which handles refunds on our instruction.
The short version
| Situation | Refund |
|---|---|
| Listing not yet published, within 14 days of purchase | Full refund |
| We decline or reject your tool before publishing | Full refund, automatic |
| Listing published and live | No refund |
| Review article not published within 14 days | Full refund |
| Review article published | No refund |
| Duplicate or accidental double payment | Full refund |
| You later remove your own tool from the site | No refund |
Why publication is the cut-off
What you buy is publication: a live profile page carrying a followed link to your website. Once that page is live, the service has been delivered in full and cannot be un-delivered — the page has been published, indexed by third parties, and may already have been crawled and cached.
This is why the 14-day window applies only before publication. Most listings go live within 24 hours, so in practice the window is short by design.
If we decline your tool
We reject listings that are non-functional, deceptive, adult, illegal, or duplicates of an existing entry. See §7 of the Terms.
A declined listing is refunded in full, automatically, without you having to ask. You will receive an email explaining the reason.
What is not a ground for refund
- Search-engine outcomes. We do not guarantee rankings, traffic, domain authority or any other SEO result, and we never have — see §3 of the Terms. A published link is the deliverable; what search engines do with it is not ours to control.
- Editorial content you disagree with. Payment buys publication, not a favourable opinion. If you believe something we published is factually wrong, tell us and we will correct it — that is a correction, not a refund.
- Removing your own listing later.
How to request a refund
Write to support@toolvern.com with the email address used at checkout and the name of the tool. We respond within 2 business days.
Refunds are issued by Paddle to the original payment method. Depending on your bank, the money typically appears within 5–10 business days.
You may also contact Paddle directly through the link on your receipt.
Operator: Stepan Noianov · Contact: support@toolvern.com