Refund Policy
Last updated: 25 August 2026
Toolvern is operated by Stepan Noianov. Payments are securely processed by our Merchant of Record (Polar.sh), which handles global tax compliance (EU VAT, sales tax) and processes customer refunds according to our policy.
The short version
| Situation | Refund |
|---|---|
| Priority verification not processed, within 14 days of purchase | Full refund |
| Tool profile rejected or declined during verification review | Full refund, automatic |
| Verified digital profile published and live on catalog | No refund |
| Featured spotlight article not published within 14 days | Full refund |
| Featured spotlight article published and live | No refund |
| Duplicate or accidental double payment | Full refund |
| You request removal of your published tool later | No refund |
Why live publication is the cut-off
What you purchase is expedited verification, digital catalog placement, and access to dynamic badge assets and benchmark indexation. Once the verified profile is live, the digital product has been delivered in full and indexed across our static catalog, search integrations, and LLM feeds (llms.txt).
This is why the 14-day refund window applies prior to live publication. Most verified submissions go live within 24 hours.
If we decline your tool
We decline tools that are non-functional, deceptive, adult, illegal, or duplicates of an existing entry (see §7 of our Terms of Service).
A declined submission is refunded in full, automatically, without requiring a support ticket. You will receive an email notification detailing the verification outcome.
What is not a ground for refund
- Third-party search engine rankings or traffic. We provide software discovery and pricing benchmark data. We do not guarantee specific search engine rankings or third-party traffic volumes (see §3 of the Terms).
- Editorial benchmark data. Payment covers profile verification and spotlight analysis, not artificial ratings. If you believe published technical specifications are factually inaccurate, contact us for an immediate correction.
- Voluntary removal requests post-publication.
How to request a refund
Write to support@toolvern.com with the email address used during checkout and the name of your software tool. We respond within 2 business days.
Refunds are processed to the original payment method. Depending on your financial institution, funds typically appear within 5–10 business days.
Operator: Stepan Noianov · Contact: support@toolvern.com