Gladly
People-centered customer service platform with lifetime conversation history across channels
pricingfree tierapichecked 25 Aug 2026
What Gladly is
Gladly is a people-centered customer service platform that organizes customer communications around the individual person rather than disconnected support tickets. Agents see a single, lifelong conversational timeline combining voice calls, text messages, live chat, and emails, allowing consumer brands to deliver personalized, high-touch customer experiences across every interaction.
Pricing
| Plan | Price | Annual | What you get |
|---|---|---|---|
| Hero Package | $150/mo | $150/mo | Per agent/mo billed annually ($150/user/mo), omnichannel timeline, voice telephony, AI routing |
Enterprise pricing with all channels included out of the box with zero per-channel add-on fees.
read from the vendor pricing page · 25 Aug 2026 · how we verify
Best for
- D2C luxury and lifestyle retail brands delivering high-touch, personalized customer support
- Customer service leaders eliminating fragmented ticket numbers and disjointed communication channels
Not for
- Individual bloggers managing basic contact forms
Integrations
Gladly alternatives
All 3 alternatives to Gladly, compared Get the Toolvern badge for Gladly
Gorgias Ecommerce helpdesk with AI agent resolution 
Richpanel Self-service customer service CRM and AI help desk built for e-commerce brands 
Kustomer AI-powered enterprise customer service CRM with unified timeline and conversational automation Head to head: Gladly vs Gorgias Gladly vs Richpanel Gladly vs Kustomer
Compiled by Stepan Noianov from the vendor's own site and pricing page. Something wrong? Report an inaccuracy.