Gladly vs Gorgias: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Gladly | Gorgias |
|---|---|---|
| tier 1 | $150/mo — Per agent/mo billed annually ($150/user/mo), omnichannel timeline, voice telephony, AI routing | $40/mo — 50 tickets a month |
| tier 2 | — | $90/mo — 300 tickets a month |
| tier 3 | — | $550/mo — 2,000 tickets a month |
| tier 4 | — | $1430/mo — 5,000 tickets a month |
| tier 5 | — | On request — Over 5,000 conversations a month |
read from both vendors' pricing pages · 25 Aug 2026 · how we verify
Choose Gladly if
- D2C luxury and lifestyle retail brands delivering high-touch, personalized customer support
- Customer service leaders eliminating fragmented ticket numbers and disjointed communication channels
Choose Gorgias if
- Shopify stores where support volume tracks order volume
Where each one disappoints
Gladly
- Individual bloggers managing basic contact forms
Gorgias
- B2B support with long, complex cases
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.