Gorgias vs Richpanel: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Gorgias | Richpanel |
|---|---|---|
| tier 1 | $40/mo — 50 tickets a month | $80/mo — Up to 500 monthly customer conversations, AI self-service portal, Shopify integration, 2 agent seats |
| tier 2 | $90/mo — 300 tickets a month | $250/mo — Up to 2,000 monthly conversations, multi-store support, omnichannel inbox, revenue attribution |
| tier 3 | $550/mo — 2,000 tickets a month | $500/mo — Up to 5,000 conversations, dedicated customer success manager, custom API workflows, SLA |
| tier 4 | $1430/mo — 5,000 tickets a month | — |
| tier 5 | On request — Over 5,000 conversations a month | — |
read from both vendors' pricing pages · 20 Aug 2026 · how we verify
Choose Gorgias if
- Shopify stores where support volume tracks order volume
Choose Richpanel if
- Shopify and DTC e-commerce brands automating repetitive order tracking and return inquiries
- Customer support teams seeking self-service customer deflection to reduce support costs
Where each one disappoints
Gorgias
- B2B support with long, complex cases
Richpanel
- Independent game developers coding C++ graphics shaders
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.