Help Scout
Human-centric customer support platform combining shared inboxes, knowledge bases, and AI tools
pricingfree tierapichecked 22 Aug 2026
What Help Scout is
Help Scout is a customer support platform designed to deliver personalized, human support experiences at scale. It replaces messy email aliases with collaborative shared inboxes, self-service knowledge bases (Docs), and website live chat (Beacon). Help Scout built-in AI tools summarize long customer email threads, draft replies, and adjust message tone, helping teams deliver prompt, empathetic assistance.
Pricing
| Plan | Price | Annual | What you get |
|---|---|---|---|
| Standard | $25/mo | $20/mo | Per user/month, 2 shared inboxes, 1 knowledge base, live chat, AI summaries & drafts |
| Plus | $50/mo | $40/mo | Per user/month, 5 shared inboxes, 2 knowledge bases, advanced custom fields, Salesforce & Jira sync |
| Pro | $75/mo | $65/mo | Per user/month, 25 shared inboxes, 10 knowledge bases, enterprise security, dedicated onboarding |
Human-centric customer service platform with shared inboxes, knowledge bases, and AI writing assistance.
Free access: 15-day free trial on Standard and Plus plans
read from the vendor pricing page · 22 Aug 2026 · how we verify
Best for
- Growing companies and customer-centric brands wanting a shared inbox that feels like personal email rather than robotic tickets
- Support teams using AI summaries and tone adjustments to deliver fast, empathetic customer answers
Not for
- Affiliate networks calculating multi-tier CPA and CPC tracking payouts
Integrations
Help Scout alternatives
All 4 alternatives to Help Scout, compared Get the Toolvern badge for Help Scout
Front Customer operations platform combining collaborative shared inboxes with real-time CRM context 
Intercom AI-first customer service platform featuring Fin AI Agent for automated support resolution 
Crisp All-in-one customer messaging and support platform with flat-rate unlimited seat pricing 
LiveChat Enterprise-grade live chat and customer service platform with automated sales triggers Head to head: Help Scout vs Front Help Scout vs Intercom Help Scout vs Crisp Help Scout vs LiveChat
Compiled by Stepan Noianov from the vendor's own site and pricing page. Something wrong? Report an inaccuracy.