Front vs Help Scout: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Front | Help Scout |
|---|---|---|
| tier 1 | $29/mo — Per seat/month, shared inboxes (email, SMS), collision detection, assignments | $25/mo — Per user/month, 2 shared inboxes, 1 knowledge base, live chat, AI summaries & drafts |
| tier 2 | $79/mo — Per seat/month, automated workflows, custom analytics, SLA tracking, AI answers | $50/mo — Per user/month, 5 shared inboxes, 2 knowledge bases, advanced custom fields, Salesforce & Jira sync |
| tier 3 | $119/mo — Per seat/month, enterprise load balancing, automated skill-based routing, SOC 2 | $75/mo — Per user/month, 25 shared inboxes, 10 knowledge bases, enterprise security, dedicated onboarding |
| tier 4 | $279/mo — Per seat/month, dedicated account team, customized onboarding, 99.99% uptime SLA | — |
read from both vendors' pricing pages · 22 Aug 2026 · how we verify
Choose Front if
- Logistics, B2B services, and account management teams collaborating on high-stakes client communications
- Operations teams eliminating duplicate work with real-time collision detection and internal conversation comments
Choose Help Scout if
- Growing companies and customer-centric brands wanting a shared inbox that feels like personal email rather than robotic tickets
- Support teams using AI summaries and tone adjustments to deliver fast, empathetic customer answers
Where each one disappoints
Front
- TikTok video editors generating animated caption subtitles
Help Scout
- Affiliate networks calculating multi-tier CPA and CPC tracking payouts
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.