Crisp vs Help Scout: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Crisp | Help Scout |
|---|---|---|
| tier 1 | Free — 2 user seats, live chat widget, shared inbox, mobile apps, contact form | $25/mo — Per user/month, 2 shared inboxes, 1 knowledge base, live chat, AI summaries & drafts |
| tier 2 | $25/mo — 4 user seats, email triggers, canned responses, internal notes, audio messages | $50/mo — Per user/month, 5 shared inboxes, 2 knowledge bases, advanced custom fields, Salesforce & Jira sync |
| tier 3 | $95/mo — Unlimited user seats, AI bot builder, knowledge base, CRM, status page, WhatsApp & Instagram sync | $75/mo — Per user/month, 25 shared inboxes, 10 knowledge bases, enterprise security, dedicated onboarding |
read from both vendors' pricing pages · 22 Aug 2026 · how we verify
Choose Crisp if
- Startups, customer support teams, and digital agencies wanting a flat-rate messaging platform without per-seat fees
- Companies unifying website live chat, WhatsApp, Instagram DMs, Messenger, and email in one unified inbox
Choose Help Scout if
- Growing companies and customer-centric brands wanting a shared inbox that feels like personal email rather than robotic tickets
- Support teams using AI summaries and tone adjustments to deliver fast, empathetic customer answers
Where each one disappoints
Crisp
- SEO specialists building programmatic local landing page clusters
Help Scout
- Affiliate networks calculating multi-tier CPA and CPC tracking payouts
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.