Help Scout vs Intercom: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Help Scout | Intercom |
|---|---|---|
| tier 1 | $25/mo — Per user/month, 2 shared inboxes, 1 knowledge base, live chat, AI summaries & drafts | $39/mo — Shared inbox, basic ticketing, Fin AI chatbot access, multichannel messaging |
| tier 2 | $50/mo — Per user/month, 5 shared inboxes, 2 knowledge bases, advanced custom fields, Salesforce & Jira sync | $99/mo — Custom workflows, multilingual support, advanced reporting, workload management |
| tier 3 | $75/mo — Per user/month, 25 shared inboxes, 10 knowledge bases, enterprise security, dedicated onboarding | $139/mo — SOC 2 Type II, custom roles & permissions, priority SLA, dedicated customer success |
read from both vendors' pricing pages · 22 Aug 2026 · how we verify
Choose Help Scout if
- Growing companies and customer-centric brands wanting a shared inbox that feels like personal email rather than robotic tickets
- Support teams using AI summaries and tone adjustments to deliver fast, empathetic customer answers
Choose Intercom if
- Tech companies, SaaS platforms, and digital products needing an AI-first customer support and onboarding platform
- Support leaders deploying Fin AI Agent to automatically resolve 50%+ of complex customer inquiries with zero human touch
Where each one disappoints
Help Scout
- Affiliate networks calculating multi-tier CPA and CPC tracking payouts
Intercom
- Indie bloggers generating simple Pinterest pin visual graphics
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.