Help Scout vs LiveChat: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Help Scout | LiveChat |
|---|---|---|
| tier 1 | $25/mo — Per user/month, 2 shared inboxes, 1 knowledge base, live chat, AI summaries & drafts | $24/mo — Per agent/month, 60-day chat history, basic widget customization, ticketing system |
| tier 2 | $50/mo — Per user/month, 5 shared inboxes, 2 knowledge bases, advanced custom fields, Salesforce & Jira sync | $49/mo — Per agent/month, unlimited chat history, full widget customization, basic reporting, agent groups |
| tier 3 | $75/mo — Per user/month, 25 shared inboxes, 10 knowledge bases, enterprise security, dedicated onboarding | $69/mo — Per agent/month, staffing prediction, work scheduler, advanced reporting, Apple Messages |
| tier 4 | — | $149/mo — Dedicated account manager, software engineer support, security audit log, HIPAA compliance |
read from both vendors' pricing pages · 22 Aug 2026 · how we verify
Choose Help Scout if
- Growing companies and customer-centric brands wanting a shared inbox that feels like personal email rather than robotic tickets
- Support teams using AI summaries and tone adjustments to deliver fast, empathetic customer answers
Choose LiveChat if
- Customer support departments and ecommerce sales teams managing high-volume live chat operations
- Enterprises needing advanced agent staffing predictions, canned responses, and targeted on-site chat greetings
Where each one disappoints
Help Scout
- Affiliate networks calculating multi-tier CPA and CPC tracking payouts
LiveChat
- Indie authors looking for a free Markdown email newsletter service
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.