Freshsales vs SugarCRM: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Freshsales | SugarCRM |
|---|---|---|
| tier 1 | Free — Up to 3 users, contact management, built-in chat and phone, deal pipeline | $49/mo — Sales automation, lead management, SugarPredict AI predictive analytics, mobile app |
| tier 2 | $18/mo — Per user/mo, visual sales pipelines, automated workflow rules, Freddy AI | $80/mo — Customer support portal, SLA management, case routing, omnichannel service |
| tier 3 | $47/mo — Per user/mo, AI deal scoring, multi-currency support, sales sequences | $85/mo — On-premise or cloud hosting, custom SQL workflows, advanced role-based permissions |
| tier 4 | $83/mo — Per user/mo, custom modules, AI forecasting, dedicated account manager | — |
read from both vendors' pricing pages · 22 Aug 2026 · how we verify
Choose Freshsales if
- High-velocity inside sales teams and call centers needing built-in phone dialers and automated call logging
- Sales managers seeking Freddy AI deal predictive insights and contact engagement scoring
Choose SugarCRM if
- Mid-market and enterprise businesses requiring flexible cloud or on-premise private cloud deployment options
- Sales and customer service organizations needing automated case routing and SugarPredict AI pipeline insights
Where each one disappoints
Freshsales
- Social media managers scheduling TikTok video carousels
SugarCRM
- Indie creators seeking 1-click TikTok video caption generators
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.