Smartsupp vs Userlike: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Smartsupp | Userlike |
|---|---|---|
| tier 1 | Free — 1 agent, 100 conversations per month, basic live chat widget, mobile apps | Free — 1 operator, 1 widget, unlimited conversations, core website live chat |
| tier 2 | $25.5/mo — 3 agents included ($19.50/mo billed annually), automated chatbots, visitor session recordings, stats | €90/mo — 4 operators, 4 widgets, WhatsApp integration, live translation, audio calls, screen sharing |
| tier 3 | $60/mo — Up to 10 agents, unlimited chatbots, advanced analytics, Google Analytics sync, team groups | €300/mo — 10 operators, 10 widgets, AI automation hub, analytics, full API access |
read from both vendors' pricing pages · 25 Aug 2026 · how we verify
Choose Smartsupp if
- E-commerce stores wanting both live chat and visual session recordings to understand user behavior
- Small business owners identifying checkout friction points through recorded visitor sessions
Choose Userlike if
- European businesses requiring fully GDPR-compliant live chat and WhatsApp customer service
- Support teams offering video and voice calls directly inside website chat widgets
Where each one disappoints
Smartsupp
- Cryptographic blockchain consensus validation nodes
Userlike
- Enterprise data center HVAC maintenance engineers
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.