Olark vs Smartsupp: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Olark | Smartsupp |
|---|---|---|
| tier 1 | $29/mo — Per agent/month, full live chat features, unlimited chat history, automated greetings, reporting | Free — 1 agent, 100 conversations per month, basic live chat widget, mobile apps |
| tier 2 | $23/mo — Per agent/mo billed annually ($276/yr), full feature access, CRM integrations, chat transcript search | $25.5/mo — 3 agents included ($19.50/mo billed annually), automated chatbots, visitor session recordings, stats |
| tier 3 | $19/mo — Per agent/mo billed 2-yearly ($456/2yr), locked-in lowest rate, priority support | $60/mo — Up to 10 agents, unlimited chatbots, advanced analytics, Google Analytics sync, team groups |
read from both vendors' pricing pages · 25 Aug 2026 · how we verify
Choose Olark if
- Customer support teams needing dependable, straightforward website live chat with transcript search
- Sales teams qualifying inbound website visitors with custom automated greetings
Choose Smartsupp if
- E-commerce stores wanting both live chat and visual session recordings to understand user behavior
- Small business owners identifying checkout friction points through recorded visitor sessions
Where each one disappoints
Olark
- Network engineers configuring BGP routing tables
Smartsupp
- Cryptographic blockchain consensus validation nodes
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.