Help Scout vs tawk.to: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Help Scout | tawk.to |
|---|---|---|
| tier 1 | $25/mo — Per user/month, 2 shared inboxes, 1 knowledge base, live chat, AI summaries & drafts | Free — 100% free live chat, unlimited agents, unlimited websites, ticketing system, knowledge base |
| tier 2 | $50/mo — Per user/month, 5 shared inboxes, 2 knowledge bases, advanced custom fields, Salesforce & Jira sync | $19/mo — Optional $19/month add-on to remove tawk.to footer branding from chat widget |
| tier 3 | $75/mo — Per user/month, 25 shared inboxes, 10 knowledge bases, enterprise security, dedicated onboarding | $29/mo — Optional AI chatbot assistant add-on trained on your website data |
read from both vendors' pricing pages · 22 Aug 2026 · how we verify
Choose Help Scout if
- Growing companies and customer-centric brands wanting a shared inbox that feels like personal email rather than robotic tickets
- Support teams using AI summaries and tone adjustments to deliver fast, empathetic customer answers
Choose tawk.to if
- Small businesses, startups, and non-profits needing free live chat with unlimited operator seats and no time limits
- Companies wanting built-in visitor monitoring, knowledge bases, and support ticketing without monthly software bills
Where each one disappoints
Help Scout
- Affiliate networks calculating multi-tier CPA and CPC tracking payouts
tawk.to
- Enterprise marketing operations teams automating multi-touch revenue attribution modeling
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.