Gorgias vs Zipchat: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Gorgias | Zipchat |
|---|---|---|
| tier 1 | $40/mo — 50 tickets a month | $49/mo — 500 replies a month, 2 stores |
| tier 2 | $90/mo — 300 tickets a month | $129/mo — 1,500 replies a month, 5 stores |
| tier 3 | $550/mo — 2,000 tickets a month | $249/mo — 3,000 replies a month, 10 stores |
| tier 4 | $1430/mo — 5,000 tickets a month | $499/mo — 6,000 replies a month, 20 stores |
| tier 5 | On request — Over 5,000 conversations a month | $999/mo — From $999/mo — unlimited replies |
read from both vendors' pricing pages · 20 Aug 2026 · how we verify
Choose Gorgias if
- Shopify stores where support volume tracks order volume
Choose Zipchat if
- Stores where pre-purchase questions block checkout
Where each one disappoints
Gorgias
- B2B support with long, complex cases
Zipchat
- Support-heavy stores — this optimises for selling, not resolving
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.