Gorgias vs Kustomer: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Gorgias | Kustomer |
|---|---|---|
| tier 1 | $40/mo — 50 tickets a month | $89/mo — Per user/mo billed annually, omnichannel routing, unified timeline, AI deflection chatbots |
| tier 2 | $90/mo — 300 tickets a month | $139/mo — Per user/mo billed annually, real-time live queuing, enhanced routing rules, sandbox environment |
| tier 3 | $550/mo — 2,000 tickets a month | — |
| tier 4 | $1430/mo — 5,000 tickets a month | — |
| tier 5 | On request — Over 5,000 conversations a month | — |
read from both vendors' pricing pages · 20 Aug 2026 · how we verify
Choose Gorgias if
- Shopify stores where support volume tracks order volume
Choose Kustomer if
- Enterprise consumer brands and marketplaces scaling high-volume multi-channel customer operations
- Customer support directors requiring unified customer timelines and automated AI routing
Where each one disappoints
Gorgias
- B2B support with long, complex cases
Kustomer
- Programmatic SEO affiliate niche site builders
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.