Dixa vs Gladly: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Dixa | Gladly |
|---|---|---|
| tier 1 | $39/mo — Per user/mo billed annually, unified multi-channel inbox, intelligent routing, analytics | $150/mo — Per agent/mo billed annually ($150/user/mo), omnichannel timeline, voice telephony, AI routing |
| tier 2 | $89/mo — Per user/mo, advanced telephony, automated workflow rules, e-commerce integrations, SLA | — |
| tier 3 | $139/mo — Per user/mo, AI conversational bot automation, dedicated customer success manager, custom API | — |
read from both vendors' pricing pages · 25 Aug 2026 · how we verify
Choose Dixa if
- Customer service departments that prioritize voice support alongside modern live chat and email
- E-commerce and SaaS brands scaling cross-channel customer service teams
Choose Gladly if
- D2C luxury and lifestyle retail brands delivering high-touch, personalized customer support
- Customer service leaders eliminating fragmented ticket numbers and disjointed communication channels
Where each one disappoints
Dixa
- Solo content writers generating keyword search volume reports
Gladly
- Individual bloggers managing basic contact forms
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.