Creatio vs SugarCRM: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Creatio | SugarCRM |
|---|---|---|
| tier 1 | $25/mo — Per user/mo billed annually, no-code visual workflow designer, lead & opportunity management | $49/mo — Sales automation, lead management, SugarPredict AI predictive analytics, mobile app |
| tier 2 | $55/mo — Per user/mo billed annually, advanced process automation, forecasting, custom portal access | $80/mo — Customer support portal, SLA management, case routing, omnichannel service |
| tier 3 | $85/mo — Per user/mo, unlimited no-code customization, enterprise scalability, dedicated SLA | $85/mo — On-premise or cloud hosting, custom SQL workflows, advanced role-based permissions |
read from both vendors' pricing pages · 25 Aug 2026 · how we verify
Choose Creatio if
- Mid-market to enterprise companies requiring highly customized sales workflows without heavy developer costs
- Financial and insurance organizations standardizing complex compliance-heavy customer onboarding
Choose SugarCRM if
- Mid-market and enterprise businesses requiring flexible cloud or on-premise private cloud deployment options
- Sales and customer service organizations needing automated case routing and SugarPredict AI pipeline insights
Where each one disappoints
Creatio
- Individual solo bloggers looking for a 5-minute newsletter template
SugarCRM
- Indie creators seeking 1-click TikTok video caption generators
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.