Chatra vs Tidio: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Chatra | Tidio |
|---|---|---|
| tier 1 | Free — 1 agent, live chat widget, basic visitor information, mobile apps | Free — 50 billable conversations, 50 Lyro AI conversations one-time |
| tier 2 | $21/mo — Per agent/mo ($17 billed annually), automated chatbots, cart abandonment triggers, typing insights | $24.17/mo — 100 billable conversations |
| tier 3 | $29/mo — Per agent/mo ($23 billed annually), multiple chat groups, visitor screen capture, data export | $49.17/mo — From 250 billable conversations |
| tier 4 | — | $300/mo — From $300/mo — custom conversation volume |
| tier 5 | — | On request — Custom volume, contact sales |
read from both vendors' pricing pages · 25 Aug 2026 · how we verify
Choose Chatra if
- Small e-commerce stores wanting a simple live chat widget to assist prospective buyers
- Online retailers using automated chat triggers to rescue abandoning shopping cart visitors
Choose Tidio if
- Stores with steady, low ticket volume — seats are not what you pay for
- Anyone wanting to test an AI agent on real customers before paying
Where each one disappoints
Chatra
- Enterprise data engineers managing Hadoop big data clusters
Tidio
- High-traffic stores — conversation-based billing rises fast with volume
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.