Chatra vs Smartsupp: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Chatra | Smartsupp |
|---|---|---|
| tier 1 | Free — 1 agent, live chat widget, basic visitor information, mobile apps | Free — 1 agent, 100 conversations per month, basic live chat widget, mobile apps |
| tier 2 | $21/mo — Per agent/mo ($17 billed annually), automated chatbots, cart abandonment triggers, typing insights | $25.5/mo — 3 agents included ($19.50/mo billed annually), automated chatbots, visitor session recordings, stats |
| tier 3 | $29/mo — Per agent/mo ($23 billed annually), multiple chat groups, visitor screen capture, data export | $60/mo — Up to 10 agents, unlimited chatbots, advanced analytics, Google Analytics sync, team groups |
read from both vendors' pricing pages · 25 Aug 2026 · how we verify
Choose Chatra if
- Small e-commerce stores wanting a simple live chat widget to assist prospective buyers
- Online retailers using automated chat triggers to rescue abandoning shopping cart visitors
Choose Smartsupp if
- E-commerce stores wanting both live chat and visual session recordings to understand user behavior
- Small business owners identifying checkout friction points through recorded visitor sessions
Where each one disappoints
Chatra
- Enterprise data engineers managing Hadoop big data clusters
Smartsupp
- Cryptographic blockchain consensus validation nodes
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.