Cartloop vs Tidio: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Cartloop | Tidio |
|---|---|---|
| tier 1 | $99/mo — Unlimited 2-way SMS conversations, abandoned cart recovery, compliance engine | Free — 50 billable conversations, 50 Lyro AI conversations one-time |
| tier 2 | $299/mo — Custom concierge onboarding, dedicated SMS strategist, VIP segmentation | $24.17/mo — 100 billable conversations |
| tier 3 | — | $49.17/mo — From 250 billable conversations |
| tier 4 | — | $300/mo — From $300/mo — custom conversation volume |
| tier 5 | — | On request — Custom volume, contact sales |
read from both vendors' pricing pages · 22 Aug 2026 · how we verify
Choose Cartloop if
- Shopify brands looking for human-like conversational SMS abandoned cart recovery
- High-AOV ecommerce stores where shopper pre-purchase questions block checkout
Choose Tidio if
- Stores with steady, low ticket volume — seats are not what you pay for
- Anyone wanting to test an AI agent on real customers before paying
Where each one disappoints
Cartloop
- Companies looking for mass one-way promotional SMS blasting with no chat reply needs
Tidio
- High-traffic stores — conversation-based billing rises fast with volume
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.