LiveChat vs tawk.to: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | LiveChat | tawk.to |
|---|---|---|
| tier 1 | $24/mo — Per agent/month, 60-day chat history, basic widget customization, ticketing system | Free — 100% free live chat, unlimited agents, unlimited websites, ticketing system, knowledge base |
| tier 2 | $49/mo — Per agent/month, unlimited chat history, full widget customization, basic reporting, agent groups | $19/mo — Optional $19/month add-on to remove tawk.to footer branding from chat widget |
| tier 3 | $69/mo — Per agent/month, staffing prediction, work scheduler, advanced reporting, Apple Messages | $29/mo — Optional AI chatbot assistant add-on trained on your website data |
| tier 4 | $149/mo — Dedicated account manager, software engineer support, security audit log, HIPAA compliance | — |
read from both vendors' pricing pages · 22 Aug 2026 · how we verify
Choose LiveChat if
- Customer support departments and ecommerce sales teams managing high-volume live chat operations
- Enterprises needing advanced agent staffing predictions, canned responses, and targeted on-site chat greetings
Choose tawk.to if
- Small businesses, startups, and non-profits needing free live chat with unlimited operator seats and no time limits
- Companies wanting built-in visitor monitoring, knowledge bases, and support ticketing without monthly software bills
Where each one disappoints
LiveChat
- Indie authors looking for a free Markdown email newsletter service
tawk.to
- Enterprise marketing operations teams automating multi-touch revenue attribution modeling
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.