Intercom vs tawk.to: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Intercom | tawk.to |
|---|---|---|
| tier 1 | $39/mo — Shared inbox, basic ticketing, Fin AI chatbot access, multichannel messaging | Free — 100% free live chat, unlimited agents, unlimited websites, ticketing system, knowledge base |
| tier 2 | $99/mo — Custom workflows, multilingual support, advanced reporting, workload management | $19/mo — Optional $19/month add-on to remove tawk.to footer branding from chat widget |
| tier 3 | $139/mo — SOC 2 Type II, custom roles & permissions, priority SLA, dedicated customer success | $29/mo — Optional AI chatbot assistant add-on trained on your website data |
read from both vendors' pricing pages · 22 Aug 2026 · how we verify
Choose Intercom if
- Tech companies, SaaS platforms, and digital products needing an AI-first customer support and onboarding platform
- Support leaders deploying Fin AI Agent to automatically resolve 50%+ of complex customer inquiries with zero human touch
Choose tawk.to if
- Small businesses, startups, and non-profits needing free live chat with unlimited operator seats and no time limits
- Companies wanting built-in visitor monitoring, knowledge bases, and support ticketing without monthly software bills
Where each one disappoints
Intercom
- Indie bloggers generating simple Pinterest pin visual graphics
tawk.to
- Enterprise marketing operations teams automating multi-touch revenue attribution modeling
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.