Intercom vs LiveChat: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Intercom | LiveChat |
|---|---|---|
| tier 1 | $39/mo — Shared inbox, basic ticketing, Fin AI chatbot access, multichannel messaging | $24/mo — Per agent/month, 60-day chat history, basic widget customization, ticketing system |
| tier 2 | $99/mo — Custom workflows, multilingual support, advanced reporting, workload management | $49/mo — Per agent/month, unlimited chat history, full widget customization, basic reporting, agent groups |
| tier 3 | $139/mo — SOC 2 Type II, custom roles & permissions, priority SLA, dedicated customer success | $69/mo — Per agent/month, staffing prediction, work scheduler, advanced reporting, Apple Messages |
| tier 4 | — | $149/mo — Dedicated account manager, software engineer support, security audit log, HIPAA compliance |
read from both vendors' pricing pages · 22 Aug 2026 · how we verify
Choose Intercom if
- Tech companies, SaaS platforms, and digital products needing an AI-first customer support and onboarding platform
- Support leaders deploying Fin AI Agent to automatically resolve 50%+ of complex customer inquiries with zero human touch
Choose LiveChat if
- Customer support departments and ecommerce sales teams managing high-volume live chat operations
- Enterprises needing advanced agent staffing predictions, canned responses, and targeted on-site chat greetings
Where each one disappoints
Intercom
- Indie bloggers generating simple Pinterest pin visual graphics
LiveChat
- Indie authors looking for a free Markdown email newsletter service
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.