Front vs LiveChat: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Front | LiveChat |
|---|---|---|
| tier 1 | $29/mo — Per seat/month, shared inboxes (email, SMS), collision detection, assignments | $24/mo — Per agent/month, 60-day chat history, basic widget customization, ticketing system |
| tier 2 | $79/mo — Per seat/month, automated workflows, custom analytics, SLA tracking, AI answers | $49/mo — Per agent/month, unlimited chat history, full widget customization, basic reporting, agent groups |
| tier 3 | $119/mo — Per seat/month, enterprise load balancing, automated skill-based routing, SOC 2 | $69/mo — Per agent/month, staffing prediction, work scheduler, advanced reporting, Apple Messages |
| tier 4 | $279/mo — Per seat/month, dedicated account team, customized onboarding, 99.99% uptime SLA | $149/mo — Dedicated account manager, software engineer support, security audit log, HIPAA compliance |
read from both vendors' pricing pages · 22 Aug 2026 · how we verify
Choose Front if
- Logistics, B2B services, and account management teams collaborating on high-stakes client communications
- Operations teams eliminating duplicate work with real-time collision detection and internal conversation comments
Choose LiveChat if
- Customer support departments and ecommerce sales teams managing high-volume live chat operations
- Enterprises needing advanced agent staffing predictions, canned responses, and targeted on-site chat greetings
Where each one disappoints
Front
- TikTok video editors generating animated caption subtitles
LiveChat
- Indie authors looking for a free Markdown email newsletter service
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.