Drift vs LiveChat: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Drift | LiveChat |
|---|---|---|
| tier 1 | $2500/mo — Custom conversational AI bots, real-time visitor intelligence, meeting booking, live chat | $24/mo — Per agent/month, 60-day chat history, basic widget customization, ticketing system |
| tier 2 | On request — A/B testing, custom routing rules, advanced audience targeting, dedicated onboarding manager | $49/mo — Per agent/month, unlimited chat history, full widget customization, basic reporting, agent groups |
| tier 3 | On request — Bespoke AI model training, multi-brand workspaces, custom integrations, enterprise SLA | $69/mo — Per agent/month, staffing prediction, work scheduler, advanced reporting, Apple Messages |
| tier 4 | — | $149/mo — Dedicated account manager, software engineer support, security audit log, HIPAA compliance |
read from both vendors' pricing pages · 22 Aug 2026 · how we verify
Choose Drift if
- Enterprise B2B companies and revenue marketing teams qualifying website visitors and booking sales demos in real time
- Sales teams wanting AI chatbots that recognize VIP target accounts from 6sense and Demandbase
Choose LiveChat if
- Customer support departments and ecommerce sales teams managing high-volume live chat operations
- Enterprises needing advanced agent staffing predictions, canned responses, and targeted on-site chat greetings
Where each one disappoints
Drift
- Solo ecommerce merchants looking for a basic $15 review widget
LiveChat
- Indie authors looking for a free Markdown email newsletter service
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.