Drift vs Intercom: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Drift | Intercom |
|---|---|---|
| tier 1 | $2500/mo — Custom conversational AI bots, real-time visitor intelligence, meeting booking, live chat | $39/mo — Shared inbox, basic ticketing, Fin AI chatbot access, multichannel messaging |
| tier 2 | On request — A/B testing, custom routing rules, advanced audience targeting, dedicated onboarding manager | $99/mo — Custom workflows, multilingual support, advanced reporting, workload management |
| tier 3 | On request — Bespoke AI model training, multi-brand workspaces, custom integrations, enterprise SLA | $139/mo — SOC 2 Type II, custom roles & permissions, priority SLA, dedicated customer success |
read from both vendors' pricing pages · 22 Aug 2026 · how we verify
Choose Drift if
- Enterprise B2B companies and revenue marketing teams qualifying website visitors and booking sales demos in real time
- Sales teams wanting AI chatbots that recognize VIP target accounts from 6sense and Demandbase
Choose Intercom if
- Tech companies, SaaS platforms, and digital products needing an AI-first customer support and onboarding platform
- Support leaders deploying Fin AI Agent to automatically resolve 50%+ of complex customer inquiries with zero human touch
Where each one disappoints
Drift
- Solo ecommerce merchants looking for a basic $15 review widget
Intercom
- Indie bloggers generating simple Pinterest pin visual graphics
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.