Crisp vs LiveChat: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Crisp | LiveChat |
|---|---|---|
| tier 1 | Free — 2 user seats, live chat widget, shared inbox, mobile apps, contact form | $24/mo — Per agent/month, 60-day chat history, basic widget customization, ticketing system |
| tier 2 | $25/mo — 4 user seats, email triggers, canned responses, internal notes, audio messages | $49/mo — Per agent/month, unlimited chat history, full widget customization, basic reporting, agent groups |
| tier 3 | $95/mo — Unlimited user seats, AI bot builder, knowledge base, CRM, status page, WhatsApp & Instagram sync | $69/mo — Per agent/month, staffing prediction, work scheduler, advanced reporting, Apple Messages |
| tier 4 | — | $149/mo — Dedicated account manager, software engineer support, security audit log, HIPAA compliance |
read from both vendors' pricing pages · 22 Aug 2026 · how we verify
Choose Crisp if
- Startups, customer support teams, and digital agencies wanting a flat-rate messaging platform without per-seat fees
- Companies unifying website live chat, WhatsApp, Instagram DMs, Messenger, and email in one unified inbox
Choose LiveChat if
- Customer support departments and ecommerce sales teams managing high-volume live chat operations
- Enterprises needing advanced agent staffing predictions, canned responses, and targeted on-site chat greetings
Where each one disappoints
Crisp
- SEO specialists building programmatic local landing page clusters
LiveChat
- Indie authors looking for a free Markdown email newsletter service
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.