Crisp vs Intercom: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Crisp | Intercom |
|---|---|---|
| tier 1 | Free — 2 user seats, live chat widget, shared inbox, mobile apps, contact form | $39/mo — Shared inbox, basic ticketing, Fin AI chatbot access, multichannel messaging |
| tier 2 | $25/mo — 4 user seats, email triggers, canned responses, internal notes, audio messages | $99/mo — Custom workflows, multilingual support, advanced reporting, workload management |
| tier 3 | $95/mo — Unlimited user seats, AI bot builder, knowledge base, CRM, status page, WhatsApp & Instagram sync | $139/mo — SOC 2 Type II, custom roles & permissions, priority SLA, dedicated customer success |
read from both vendors' pricing pages · 22 Aug 2026 · how we verify
Choose Crisp if
- Startups, customer support teams, and digital agencies wanting a flat-rate messaging platform without per-seat fees
- Companies unifying website live chat, WhatsApp, Instagram DMs, Messenger, and email in one unified inbox
Choose Intercom if
- Tech companies, SaaS platforms, and digital products needing an AI-first customer support and onboarding platform
- Support leaders deploying Fin AI Agent to automatically resolve 50%+ of complex customer inquiries with zero human touch
Where each one disappoints
Crisp
- SEO specialists building programmatic local landing page clusters
Intercom
- Indie bloggers generating simple Pinterest pin visual graphics
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.