Crisp vs Drift: Which Should You Choose in 2026?
Both prices below were read from each vendor's own pricing page on the date shown.
Pricing side by side
| Plan | Crisp | Drift |
|---|---|---|
| tier 1 | Free — 2 user seats, live chat widget, shared inbox, mobile apps, contact form | $2500/mo — Custom conversational AI bots, real-time visitor intelligence, meeting booking, live chat |
| tier 2 | $25/mo — 4 user seats, email triggers, canned responses, internal notes, audio messages | On request — A/B testing, custom routing rules, advanced audience targeting, dedicated onboarding manager |
| tier 3 | $95/mo — Unlimited user seats, AI bot builder, knowledge base, CRM, status page, WhatsApp & Instagram sync | On request — Bespoke AI model training, multi-brand workspaces, custom integrations, enterprise SLA |
read from both vendors' pricing pages · 22 Aug 2026 · how we verify
Choose Crisp if
- Startups, customer support teams, and digital agencies wanting a flat-rate messaging platform without per-seat fees
- Companies unifying website live chat, WhatsApp, Instagram DMs, Messenger, and email in one unified inbox
Choose Drift if
- Enterprise B2B companies and revenue marketing teams qualifying website visitors and booking sales demos in real time
- Sales teams wanting AI chatbots that recognize VIP target accounts from 6sense and Demandbase
Where each one disappoints
Crisp
- SEO specialists building programmatic local landing page clusters
Drift
- Solo ecommerce merchants looking for a basic $15 review widget
Compiled by Stepan Noianov from both vendors' own sites. Something wrong? Report an inaccuracy.